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Can I make a return?
At Spacefox, we do not offer direct exchange of your product. If you wish to order another model or simply return your product, we invite you to contact us within 14 days of receiving your order at hello@spacefox.shop so that we can provide you with a return slip. To do this, we will ask you to provide us with your order number and your postal address.
Please note: only jewelry received in perfect condition and in its original packaging intact can be returned. -
What are the conditions for returning my order?
You have 14 days from the receipt of your order to notify us of your return request. For your return to be accepted, you must return your product to us in perfect condition, in its original packaging.
If you received additional content as part of a commercial offer, this content must also be returned.
Finally, if you have unlocked the NFT associated with your product, we will ask you to transfer ownership of this NFT to us. -
What are the deadlines for making a return?
You have 14 days following receipt of your order to notify us of your return request.
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How long does a refund take?
For a refund of your order, it may take up to 14 working days from the receipt by Spacefox of your return or confirmation of cancellation of your order.
The refund will be made to the payment method used when you placed your order.