Frequently Asked Questions

To modify or cancel your order, please contact customer service the same day before 2:00 PM UTC+1 (or the next day before 2:00 PM UTC+1 if the order was placed after this time).

We cannot guarantee that your order can be modified once it has been confirmed, but we will do our best to accommodate your request.

If your order cannot be cancelled, you can still return it by contacting us via email at hello@spacefox.shop.

If you have a Spacefox account, you can track your order in the "Orders" section of your account.

If you chose to check out as a guest, you can contact us at hello@spacefox.shop to check the status of your order.

Once your order has shipped, the carrier Colissimo will provide you with a tracking number so you can track your package.

Have you not received your order, or does it contain an error or defect? We do everything we can to avoid such situations.

However, if you notice an issue with your order, please contact us as soon as possible at hello@spacefox.shop so that we can resolve the problem as quickly as possible.

Creating a Spacefox customer account is not required to place an order. You have the option to order as a guest by simply providing your delivery information for the shipment of your order.

However, we strongly recommend that you create a customer account. This will make it easier to track your order and contact our departments if needed.

For payment of your order on spacefox.shop, several payment options are available.

You can pay with your bank card, including Visa, Mastercard, and American Express.

For fast payment, choose PayPal, Apple Pay or Shop Pay.

It is also possible to pay for your order in installments (see the following section).

For any order over €50 on spacefox.shop, you can opt for payment in installments. With our Alma and PayPal payment options, pay for your order in 2, 3, 4, or up to 10 installments. To take advantage of this, you must have an account with one of these payment providers and have linked a verified bank account or a valid debit card for the duration of the repayments to be made.

If you encounter any difficulties while paying for your order on spacefox.shop, we invite you to try another payment method or write to us at hello@spacefox.shop so that we can help you finalize your order.

We do our utmost to ship your order quickly. If you place your order before 4:00 PM, it will likely be shipped the same day. Please note that we do not ship on weekends or public holidays.

You will receive a Colissimo tracking number as soon as your order has been shipped.

The average delivery time is 3 business days after the order date within the European Union, and 7 business days for shipments outside the European Union.

These timeframes may vary during peak periods.

For more information, please refer to Article 9: Delivery, in our General Terms and Conditions of Sale and Use.

Here is the list of countries to which Spacefox delivers:

🇿🇦 South Africa, 🇩🇿 Algeria, 🇩🇪 Germany, 🇦🇺 Australia, 🇦🇹 Austria, 🇧🇪 Belgium, 🇧🇬 Bulgaria, 🇨🇦 Canada (and Quebec), 🇨🇾 Cyprus, 🇭🇷 Croatia, 🇩🇰 Denmark, French Overseas Territories (Guadeloupe, French Guiana, Martinique, Mayotte, New Caledonia, French Polynesia, Réunion, St Pierre and Miquelon, French Southern and Antarctic Lands, Wallis and Futuna), 🇪🇬 Egypt, 🇦🇪 United Arab Emirates, 🇪🇸 Spain, 🇪🇪 Estonia, 🇺🇸 United States, 🇫🇮 Finland, 🇫🇷 France, 🇬🇷 Greece, 🇭🇰 Hong Kong, 🇭🇺 Hungary, 🇮🇪 Ireland, 🇮🇸 Iceland, 🇮🇹 Italy, 🇯🇵 Japan, 🇰🇼 Kuwait, 🇱🇻 Latvia, 🇱🇹 Lithuania, 🇱🇺 Luxembourg, 🇲🇹 Malta, 🇲🇦 Morocco, 🇲🇷 Mauritania, 🇲🇨 Monaco, 🇳🇴 Norway, 🇳🇿 New Zealand, 🇳🇱 Netherlands, 🇵🇱 Poland, 🇵🇹 Portugal, 🇶🇦 Qatar, 🇷🇴 Romania, 🇬🇧 United Kingdom, 🇸🇰 Slovakia, 🇸🇮 Slovenia, 🇸🇪 Sweden, 🇨🇭 Switzerland, 🇨🇿 Czech Republic, 🇹🇳 Tunisia

At spacefox, we offer free shipping in metropolitan France for any order over €60.

Is your delivery address outside of metropolitan France? Your shipping costs will be calculated automatically based on the weight of your parcel. The shipping amount will be shown to you during the payment step of your order.

Any parcel with a destination outside the European Free Trade Area (including French overseas territories) may be subject to potential taxes and customs duties in the country of delivery. These additional costs are at the customer's expense and are their responsibility.

These costs consist of VAT, which will represent approximately 20% of your total order price, to which carrier processing fees (approximately ten euros) may potentially be added.

These fees are not applied systematically, and we have no way of anticipating whether or not they will be applied. In the majority of cases, our customers do not pay additional fees, but we cannot guarantee that you will be exempt from them.

This is an initiative by customs services and is not of our own volition. These amounts are dictated by international trade rules and are not paid to Spacefox but to the government of the country of delivery.

At Spacefox, we do not offer direct exchanges for your product. If you wish to order a different model or simply return your product, please contact us within 14 days of receiving your order at hello@spacefox.shop so that we can provide you with a return label. To do so, we will ask you to provide your order number and your postal address.

Please note: only jewelry received in perfect condition and in its intact original packaging may be returned.

You have a period of 14 days following the receipt of your order to notify us of your return request. In order for your return to be accepted, you must send the product back to us in perfect condition, in its original packaging.

If you received additional content as part of a promotional offer, this content must also be returned.

Certain personalized or custom-made products, in particular engraved rings, cannot be returned or refunded (except in the case of a product defect)

You have a period of 14 days following the receipt of your order to notify us of your return request.

For a refund of your order, it may take up to 14 business days from the date Spacefox receives your return or confirms the cancellation of your order.

The refund will be issued to the payment method used for your order.

To preserve your bracelet, we recommend storing it in a dry place, away from humidity. In general, avoid contact with water. Meteorite stones can be sensitive to moisture or products such as salt, chlorine, or hygiene products.

To clean your bracelet, use a soft, dry cloth or a polishing cloth designed for jewelry care.

Is your stone oxidizing? This can happen with repeated contact with moisture. As a first step, you can try to remove the oxidation by using a soft-bristled brush and gently rubbing your stone.

If the oxidation is too significant, don't panic, we invite you to contact us at hello@spacefox.shop to find a solution adapted to your problem.

Changing your Spacefox watch strap is simple. With our attachment system, all you need to do is slide the strap out of the spring bar—no tools required!

Looking to change the color of your strap? All straps sold on spacefox.shop are compatible with your watch, so you can't go wrong!

You can create an account or log in to an existing one by receiving a code sent to your email address when prompted. You will then benefit from a dedicated customer area to easily track your orders and view your order history. You will also be able to manage all your personal information (delivery address, payment methods, etc.).

To access your personal data, you can use the "Personal Data" link in the footer of our site or by clicking right here.

To delete your data, please send your request to hello@spacefox.shop. Once confirmed by you, we will proceed with the deletion of your account and your data as soon as possible.

To subscribe to our newsletter, use the box visible on our homepage. You will then receive a discount code for your next order!

You can unsubscribe from our newsletter by clicking the link in the latest Spacefox newsletter you received. If you no longer wish to receive communications from Spacefox, you can contact us at hello@spacefox.shop , and we will ensure your contact preferences are updated.

We have made the decision to no longer offer NFT certificates for our bracelets.

Each Spacefox bracelet now comes with a physical certificate of authenticity, designed to last, attesting to the origin and authenticity of each piece.

We chose this format for its durability, simplicity, and ability to accompany the item over time, regardless of technology or digital platforms.

If you already own a Spacefox NFT certificate, it remains perfectly valid and functional.

The discontinuation of NFT certificates only concerns the creation of new certificates.

NFTs already issued are neither deleted nor deactivated and continue to exist.

If you wish, we can also provide you with a physical certificate of authenticity as a supplement, so that you also have a paper version.

For any requests regarding this matter, our team remains available via our customer service.

Every piece of Spacefox jewelry now comes with a physical certificate of authenticity. This certificate attests to the origin of the jewelry, its authenticity, and its place in the Spacefox universe.

It now serves as the official proof of authenticity for your piece. This choice allows us to offer a certificate that is:

• simple to keep
• accessible to everyone
• independent of any digital ecosystem
  

If you have any questions regarding your certificate, our customer service team is of course available to assist you.

Do you need more information about a product? We do our best to provide you with as much information as possible directly on our site. However, if you have any questions you cannot find the answer to on our site, please do not hesitate to contact us at hello@spacefox.shop or on our social media, or via our site's chat. We will be happy to answer your requests.

Spacefox products are subject to legal warranties of conformity. In the event of a defect or a conformity issue not related to normal wear and tear, you may contact Spacefox for a period of 24 months. If you encounter any issues, please contact us at hello@spacefox.shop and provide your order number. We will work with you to resolve the problem.

For more information on the legal warranty of conformity, please refer to Article 10 of our general terms and conditions of sale and use.

As our products are designed in small batches, some of them may be temporarily out of stock while a new batch is being manufactured.

If a product that has caught your eye is unavailable, you have the option, on its product page, to sign up for our stock alert. This alert will automatically notify you as soon as the product is back in stock.

To find your wrist size, simply use a measuring tape, wrap it around your wrist, and measure its circumference.

If you do not have a tape measure, use a piece of string or a ribbon and then measure it against a ruler. The tape should be snug against your wrist.

Are you experiencing a technical issue with our site, such as a page not loading, a problem with your customer account, or any other bug? Do not hesitate to contact us at hello@spacefox.shop so that we can resolve the issue.

Having trouble paying for your order? Unable to unlock your NFT? Need to contact us? Use our address hello@spacefox.shop , and we will be able to help you.