To modify or cancel your order, please contact customer service the same day before 2 p.m. UTC+1 (or the next day before 2 p.m. UTC+1 if the order was placed after this time).

We cannot guarantee that your order can be changed once it has been placed, but we will do our best to accommodate your request.

If your order cannot be cancelled, you can still make a return by contacting us by email at hello@spacefox.shop .

If you have a Spacefox account, you can track your order in the “Orders” area of ​​your account.

If you have chosen guest checkout, you can contact us at hello@spacefox.shop to know the status of your order.

After your order has been shipped, the Colissimo carrier will provide you with a tracking number so that you can track your package.

You have not received your order, it contains an error or a defect? ​​We do everything possible to avoid such situations.

However, if you notice a problem with your order, please contact us as soon as possible at hello@spacefox.shop so that we can resolve the issue as quickly as possible.

Creating a Spacefox customer account is not mandatory to place an order. You have the option to order as a guest by simply providing your shipping information for the shipment of your order.

However, we strongly recommend that you create a customer account. This will make it easier to track your order and contact our services if necessary.