The website www.spacefox.shop is edited by the company named SAS SPACEFOX, a simplified joint stock company with a capital of 10,000 euros, and which headquarters are set at the following address: 7 rue Mickaël Faraday, 49070 Beaucouzé. It is registered at the ‘Registre du Commerce et des Sociétés d’Angers’ under the n° 881 261 705 000 19, number of intracommunity TVA n° FR75881261705, firstname.lastname@example.org. The company SAS SPACEFOX commercialises a brand named Spacefox, which focuses for its beginnings on a range of clothing products. The current Terms and Conditions apply to all orders placed on the website www.spacefox.shop and define the rights and obligations of the company SAS SPACEFOX but also of the client. The process of ordering implies the adhesion of the client to these said Terms and Conditions. The company SAS SPACEFOX reserves the right to change these terms at any time, with no prior warning. The version of the Terms and Conditions that is applicable to any transactions is the one displayed on the website www.spacefox.shop at the time of the order. The version of the Terms and Conditions applicable at the time of the order can be stored by the client.
ARTICLE 1 – DÉFINITIONS
Client: Any non-commercial physical person, aged of 18 or over, that has ordered once on the website. The client declares having the juridical capacity, or possessing a parental authorisation allowing him to order on the website. Website: www.spacefox.shop
ARTICLE 2 – PRODUCTS
The product offerings and prices are valid in the limit of the available stocks, promotional offers aside. The sales are concluded subject to the effective availability of the products. In a scenario where an ordered product would prove unavailable, the Client would be notified by an email indicating the waiting period for the reception of the purchased product. The Client will have the right to ask for the annulation (refund on the credit card used to place the order in a period of 15 days) or the modification of his/her order by email. Article 3 – Price of the products. The prices of the products are given in euros, all taxes included for Metropolitan France, aside from the participation to the delivery fees. The delivery fees are subject to the ruling VAT and will be calculated and indicated when reaching the ‘basket’ section. The prices of the products are subject to variations throughout the year, provided that the ordered products are charged at the prices indicated at the time of the purchase. If an error in the price appears, we reserve the right to reconfirm the purchase of the product at the right price or to cancel the order. We do not have an obligation to sell a product at a mistaken price, even though the confirmation has already been sent to you. The company SAS SPACEFOX reserves the right to modify the prices of its products at any time although they will be charged on the basis of the prices indicated at the moment of the order registration, depending on the availability.
ARTICLE 4 -ORDER
The orders can exclusively be made on the website www.spacefox.shop. The ordering process is as following: - Choice of the articles and addition to the basket ; - Validation of the content of the basket with recap of the purchase and possibility to remove a product ; - Identification on the website if the client is not already identified (email address and password) : if you are a new Client, an account shall be created by entering a valid electronical address and a password (personal and confidential) that will be used later on for any new purchase on the website ; - Choice of the delivery mean and related fees ; - Choice of the mean of payment and acceptance of the Terms and Conditions ; Validation of the payment. The Client will then receive a purchase confirmation email stating all the constitutive elements of the order, amongst them the total charged amount and the delivery method. To that extent, the Client accepts formally the use of the electronical mail for the confirmation, by the company SAS SPACEFOX, of the content of his/her purchase. The company SAS SPACEFOX reserves the right to refuse the orders coming from a client who did not pay the integrality of a prior purchase.
You can pay your order as follow: - by credit card (Visa, MasterCard, other credit cards) in a totally secured environment, provided by our banking partner, the CIC. It assures the security of the banking data and the registration of the order of payment. The credit card is debited directly on the day of the effective order. The company SAS SPACEFOX controls every order that has been validated on its website. These controls aim at protecting the company from abusive practices led by fraudsters. The company SAS SPACEFOX reserves the right to ask the Client every supporting document needed for the unblocking of an order: proof of address, debit receipt or identity document.
ARTICLE 6 – DELIVERY
The period of treatment and delivery indicated on the website is to be understood in working days. The shipping times correspond to the average treatment time of an order, in a limit of 30 days after the purchase. The day after the launch or the updated version of a fashion line and during the month that follows, the delivery times can be increased by 10 days, in case of important and exceptional volumes of orders. The Client is notified of the shipment of his products for every single shipment by means of emails. The products are delivered to the shipping address indicated at the time of the order by the Client. The shipping address indicated by the Client cannot be changed once the purchase is confirmed by email. The delivery cannot be done neither at hotels nor at post boxes. The company SAS SPACEFOX declines all responsibility regarding the delivery delays, or the loss of the merchandise if the Client gave an incomplete or wrong address, or in the case of a no-show if the Client had to pick his/her products at some place in a given period of time. The company SAS SPACEFOX will not be held accountable for the consequences due to a shipping delay that is not of its responsibility. In the case of an abnormally long delivery time, the Client can contact the customer service via the contact form so that an inquiry can be opened with the shipping company. No refund or second delivery will be processed before the end of the inquiry (3 weeks to a month). In case of a damaged product, the Client commits to immediately notifying, at the time of the reception of the package, both the shipping company and the company SAS SPACEFOX. The amount related to the participation of the delivery fees depends on the delivery method chosen by the Client.
ARTICLE 7 – Withdrawal
According to the law in force, the Client has a period of withdrawal of 14 days, from the day after the reception of the order, without having to precise his motives. In the case of a multi-product order with items that were delivered separately, the period of withdrawal starts on the day of reception of the last product. To exercise this right of withdrawal, the Client must notify his/her decision of withdrawal by means of an ambiguity free declaration, sent by postal mail or email, or also through the retraction form that is downloadable. The Client who uses this right is in the obligation, under his responsibility and to his charge, to send back the merchandise in its package of origin and in perfect conditions, in a period of fourteen days following the communication of his decision to retract at the latest, and at the address of the sender. The company SAS SPACEFOX will proceed to the refund within a period of fourteen days, starting at the return of the purchase. The refund will cover the delivery fees towards the Client. The return shipping costs remain at the charge of the Client.
ARTICLE 8 – Lack of conformity
If there was a mistake in the products you were delivered, or if you have received a defective product, an exchange or a refund can be realised through a demand of the Client, done in a period of 30 working days following the reception of the purchase. Only the products that are sent back brand new, without having been worn (except for fitting), without having been washed and in their original package with the delivery note will be accepted. The refund of the products, the delivery fees and the return fees will be at the charge of the company SAS SPACEFOX in a maximum period of 30 days after reception of the package. The refund will be done following the payment method as the Client chose at the time of the purchase, or through a remittance by means of a voucher. This voucher is valid on the website www.spacefox.shop for a period of a year, starting at the reception of that said voucher.
ARTICLE 9 – Intellectual and industrial property
Every illustration, image, character, mode of presentation, graphic design, or text of the website www.spacefox.shop are and remain the exclusive property of the company SAS SPACEFOX, or of the owners of the rights who gave to the company SAS SPACEFOX a right of exploitation. Any reproduction, representation or use of the said rights and property would be constitutive of a fraud that would lead to legal proceeding.
Article 10 – Information technology, freedom and protection of personal data
The information and data collected by the company SAS SPACEFOX on registration or at the time of a Client’s order are strictly necessary for the management of the orders and to that extent, could be communicated as a whole or partly to the service providers - which intervene in the execution of the purchase - of the company SAS SPACEFOX. These same data could also be collected by an institution in charge of analysing the orders and fighting against credit card frauds. According to the modified law on information technology and freedom of January 6th 1978, relative to the ‘information technology, files and freedoms’, the Client has a right of access, rectification, opposition and suppression of the data that concerns him/her. To that extent, we invite the Client to contact our consumer service via the contact form or by regular mail which should be sent to the company SAS SPACEFOX (7 rue Mickaël Faraday 49070), with a mention of your last name, first name and complete postal address.
Article 11 – Consumer dispute mediation
According to the dispositions of the French Consumer Code dedicated to the “process of consumer dispute mediation”, the Client has the right, in order to reach the amicable resolution of a contract dispute between him/her and the company SAS SPACEFOX, to turn to a consumer mediator, free of charge, via the platform: https://webgate.ec.europa.eu/odr. However, in the case of a reclamation following an order, the Client can contact the Consumer Service beforehand (email@example.com) to find an amicable solution.
The contract constituted by the acceptance of the current Terms and Conditions at the time of the order is subject to French law. The original language of this contract is French. In case of litigation, French courts have sole jurisdiction.