Customer Service and Frequently Asked Questions

Important: For any return, please make your request via the form: state your order number and the reason for return (exchange/refund).

In case the product delivered is in compliance but does not suit you, the return is at your expense and you will have to send it back yourself (Colissimo, follow-up letter…) within a period of 14 days. Important: Keep your proof of deposit (date as per postmark).

If a mistake was made in the products that were sent to you, or you have received a defective product, we leave you 30 days following the reception of the order to ask for an exchange or a refund (Article L.121-20 of the French Consumer Code).

Only new, unworn and unwashed products, in their package of origin, will be accepted for return. Once we receive the products, if everything is in order, we will proceed to a refund or an exchange (subject to stock availability) in a period of 10-15 working days. The refund is done through a credit operation on the account linked to the credit card used at the time of the purchase. It will intervene in a time of 10 to 15 days after confirmation of the handling of your request.

IMPORTANT: For articles of the Collision range, if the product is in compliance but does not suit you, it will only be possible to return it against refund. It also applies in the case where, independently of our will, the product received does not correspond to your order or if you have received a defective product. No exchange will be possible for the articles of the Collision range.

To return an item that does not suit you, the shipping costs are at your expense. In case of a mistake in the preparation of your order, or if you received a defective item, we will pay the return shipping costs. Please refer to the section ‘ORDER’ and ‘RETURN AND EXCHANGE POLICY’ for more information.

You can track the return package thanks to the tracking number provided on the return coupon. Important: Keep the proof of deposit (date as per postmark), because you will be asked to provide it in case of a shipping incident. Please note that our logistics department can take between 10 and 15 working days to process your request. If your request has not been processed after this time, we invite you to contact our customer service via the form.

We only accept the return of products against refund outside of Metropolitan France.

There might be a problem with your password. To reset your password, click here and follow the procedure.

Sign in to your account by clicking on the ‘My account’ button.
On the page ‘Your account’, click on ‘Delete account’ and follow the procedure.

Sign in to your account by clicking on the ‘My account’ button.
You can modify your shipping address and billing address in the menu “Addresses”.
To change your email address and password, go to the menu “Information”.

On the main drop-down menu, click on the ‘My account’ button. Fill in your personal information. Complete the procedure by clicking on ‘Save’.

You have to create an account to be able to place orders. That is how you can track your deliveries in just a few clicks.

If you forgot your password, we can help you access your account again. By clicking on the section ‘My Account’ in the main drop-down menu of the website, click on the link “Lost your password?”. You will receive an email after you followed the procedure.

If you encounter this technical issue, we invite you to delete your delivery address and to re-enter it. This should solve the problem. If not, you can contact the technical assistance via our form.

With some internet browsers, the promotional code cannot be entered in the basket page. You can add it in the payment canal when entering your address or choosing your delivery location. If that still does not work, you can contact us via this form.

In case the product delivered is in compliance but does not suit you, it can only be returned against refund within a period of 14 days.

If a mistake was made in the products that were sent to you, or you have received a defective product, we leave you 30 days following the reception of the order to return the article and the digital asset associated to it in order to obtain a refund (Article L.121-20 of the French Consumer Code).

We invite you to submit your request to our customer service via the form.

To know your wrist size, you can use a tape measure and wrap it around your wrist to measure its circumference. If you do NOT have a tape measure, you can use a piece of string or a ribbon and report the measurement on a ruler. The ribbon should be wrapped tightly around your wrist. Usually, men wrists measure between 15 and 19 cm and women wrists between 14 and 18 cm.

No, the stones embedded in the bracelets are unique and cannot be taken out the 316L Steel or Titanium casing.

Each COLLISION bracelet is associated to a digital asset (NFT).

Your NFT can only be activated upon receipt of the order.

To get your NFT, please follow the following steps:
1/ Scan the QR Code available on the leaflet of the COLLISION bracelet. You will be redirected on a page to unlock your NFT.
2/ An NFT serial number will be required in order to unlock your NFT. This key can be found on the purchase invoice: “NFT Serial key (Activation of the NFT(s) upon delivery of the order)”.
3/ Please note that the NFT will only be transferable on your xPortal account 30 days after its activation. After this time, you will be able to obtain your NFT on the xPortal application by entering your order number, that you can find on the purchase invoice of the COLLISION bracelet. (This step requires the creation of an account on the xPortal application).