commande

ORDER

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  • Can I modify my order once finished?
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    Modifications are impossible if your order has been validated.
  • What should I do if my order is still under the ‘Integrated in the warehouse’ status?
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    The “Integrated in the warehouse” status means that your order is being prepared. It can take a few days. If there is no update in a period of 7 business days after you placed your order, please contact our customer service. Once the order has shipped, you will get a shipping confirmation email with a link to follow its progression.
  • What does the status ‘Preorder integrated’ means?
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    The status ‘Preorder integrated’ means that your preorder was registered in our system. You will be informed by email once the order has shipped. Its status will then appear as ‘Shipped’.
  • Is it possible to track my order?
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    Every single order has its tracking number. It is given to you systematically whether by text, or by email. This number allows you to follow the progression of your order and to know at any time where it is on the Colissimo website.
  • What should I do if I receive an item which does not correspond to my order?
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    We invite you to contact our customer service via the form. Please state your name, email address, order number and send us a picture of the product received which does not correspond to your order.
  • What should I do if I received a defective product?
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    We invite you to contact our customer service via the form. Please state your name, email address, order number and send pictures of the possible defects observed on the product received.
  • Something is wrong on my invoice for customs.
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    Please contact our customer service via the form by selecting customer service. Please state your name, email address and order number.
  • Restocking and retail outlets
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    You can be informed when items are back in stock directly via our social networks and via email, if you are subscribed to our newsletter. Also, you can choose to receive an alert to know when a product is back in stock by activating the stock alert (the bell) displayed on each product page. Twitter, Instagram, Facebook. We sell our products exclusively through our website. We might organise punctual physical sales, in that case we will share the details with you via our social media platforms.
livraison

DELIVERY

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  • Delivery Information
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    The shipping costs are calculated according to the products in your basket when confirming your order.
    Free home delivery from €150 of purchase*
    Free home delivery from €150 of purchase*

    Shipping time, from receipt of your payment, is of 72 hours (weekends and holidays aside). Delivery time of our carrier should be added to this shipping time, which is between 48 to 72 hours on average for Metropolitan France.**

    * Only in metropolitan France.
    ** Please note that these times can be extended during the festive season.
  • We also deliver in Europe and outside Europe. See the areas concerned below:
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    Zone 1: Germany, Belgium, Luxemburg, Holland

    Zone 2: Austria, Spain, Ireland, Italy, Portugal

    Zone 3: Switzerland, Estonia, Denmark, Hungary, Latvia, Lithuania, Poland, Czech Republic, Slovakia, Slovenia, Sweden

    Zone 4: Bulgaria, Cyprus, Croatia, Specific territories of Spain (Baleares, Canarias, Ceuta, Melilla), Finland, Greece, Iceland, Malta, Norway, Romania, Algeria, Tunisia

    Zone 5: Canada, United States, Japan, Australia, Hong-Kong

    Zone 6: United Arab Emirates, Qatar, Kuwait, Mauritania, Egypt, New Zealand, South Africa

    French Overseas Departments and Territories Zone 1: Guadeloupe, Martinique, Reunion Island, French Guyana, Mayotte, Saint-Pierre and Miquelon

    French Overseas Departments and Territories Zone 2 deliveries: New Caledonia and its dependencies, French Polynesia, Wallis and Futuna, French southern and Antarctic Lands
paiement

PAYMENT AND PROMOTIONAL CODE

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  • How can I pay for my order?
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    Payment is only possible by credit card (Visa/Mastercard) via the Monetico payment platform.
  • When will I be charged after the order has been validated?
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    Your bank account will be debited right after the validation of your purchase.
  • How do I get promotional codes?
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    By following us on our social networks or by entering our contests. Twitter: https://twitter.com/Spacefox_shop Instagram: https://www.instagram.com/spacefoxshop/ Facebook: https://www.facebook.com/spacefoxshop/ In addition, by subscribing to our newsletter, you will be kept informed of our news and will be able to get potential discounts.
  • How do I use a promotional code?
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    By entering the code in the ‘promotional code’ field available directly in your basket, when placing your order. After entering the code, click on ‘add’.
  • Is it possible to use more than one promotional code?
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    You can only use one code per purchase.
  • How can I subscribe to the newsletter?
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    In your account, click on the ‘Information’ section. At the bottom of the page, tick the box ‘Receive our newsletter’, then click on ‘Save’. (You will be invited to confirm your password). You can also subscribe to our newsletter via the pop-up window appearing when you come onto the website. You will receive a confirmation email when you have subscribed to the newsletter.
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RETURN AND EXCHANGE POLICY

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  • What is your return and exchange policy?
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    Important: For any return, please make your request via the form: state your order number and the reason for return (exchange/refund).

    In case the product delivered is in compliance but does not suit you, the return is at your expense and you will have to send it back yourself (Colissimo, follow-up letter…) within a period of 14 days. Important: Keep your proof of deposit (date as per postmark).

    If a mistake was made in the products that were sent to you, or you have received a defective product, we leave you 30 days following the reception of the order to ask for an exchange or a refund (Article L.121-20 of the French Consumer Code).

    Only new, unworn and unwashed products, in their package of origin, will be accepted for return. Once we receive the products, if everything is in order, we will proceed to a refund or an exchange (subject to stock availability) in a period of 10-15 working days. The refund is done through a credit operation on the account linked to the credit card used at the time of the purchase. It will intervene in a time of 10 to 15 days after confirmation of the handling of your request.

    IMPORTANT: For articles of the Collision range, if the product is in compliance but does not suit you, it will only be possible to return it against refund. It also applies in the case where, independently of our will, the product received does not correspond to your order or if you have received a defective product. No exchange will be possible for the articles of the Collision range.
  • How much do I have to pay to return my items?
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    To return an item that does not suit you, the shipping costs are at your expense. In case of a mistake in the preparation of your order, or if you received a defective item, we will pay the return shipping costs. Please refer to the section ‘ORDER’ and ‘RETURN AND EXCHANGE POLICY’ for more information.
  • How do I know that you received the articles I returned?
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    You can track the return package thanks to the tracking number provided on the return coupon. Important: Keep the proof of deposit (date as per postmark), because you will be asked to provide it in case of a shipping incident. Please note that our logistics department can take between 10 and 15 working days to process your request. If your request has not been processed after this time, we invite you to contact our customer service via the form.
  • I am an international client. How do I return an article?
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    We only accept the return of products against refund outside of Metropolitan France.
technique

TECHNICAL ISSUES

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  • What should I do if I cannot access my account?
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    There might be a problem with your password. To reset your password, click here and follow the procedure.
  • How can I close my Spacefox account?
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    Sign in to your account by clicking on the ‘My account’ button.
    On the page ‘Your account’, click on ‘Delete account’ and follow the procedure.
  • How can I change the information on my account?
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    Sign in to your account by clicking on the ‘My account’ button.
    You can modify your shipping address and billing address in the menu “Addresses”.
    To change your email address and password, go to the menu “Information”.
  • How can I create an account?
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    On the main drop-down menu, click on the ‘My account’ button. Fill in your personal information. Complete the procedure by clicking on ‘Save’.
  • Do I need to create an account to place an order?
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    You have to create an account to be able to place orders. That is how you can track your deliveries in just a few clicks.
  • How do I modify the password of my account?
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    If you forgot your password, we can help you access your account again. By clicking on the section ‘My Account’ in the main drop-down menu of the website, click on the link “Lost your password?”. You will receive an email after you followed the procedure.
  • I cannot access the delivery page or the payment page?
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    If you encounter this technical issue, we invite you to delete your delivery address and to re-enter it. This should solve the problem. If not, you can contact the technical assistance via our form.
  • My promotional code is not working.
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    With some internet browsers, the promotional code cannot be entered in the basket page. You can add it in the payment canal when entering your address or choosing your delivery location. If that still does not work, you can contact us via this form.
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COLLISION

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  • What is the exchange and return policy for a COLLISION article?
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    In case the product delivered is in compliance but does not suit you, it can only be returned against refund within a period of 14 days.

    If a mistake was made in the products that were sent to you, or you have received a defective product, we leave you 30 days following the reception of the order to return the article and the digital asset associated to it in order to obtain a refund (Article L.121-20 of the French Consumer Code).

    We invite you to submit your request to our customer service via the form.
  • How do I know my wrist size?
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    To know your wrist size, you can use a tape measure and wrap it around your wrist to measure its circumference. If you do NOT have a tape measure, you can use a piece of string or a ribbon and report the measurement on a ruler. The ribbon should be wrapped tightly around your wrist. Usually, men wrists measure between 15 and 19 cm and women wrists between 14 and 18 cm.
  • Can I take the stone out the casing of the bracelet?
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    No, the stones embedded in the bracelets are unique and cannot be taken out the 316L Steel or Titanium casing.
  • How can I get my NFT?
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    Each COLLISION bracelet is associated to a digital asset (NFT).

    Your NFT can only be activated upon receipt of the order.

    To get your NFT, please follow the following steps:
    1/ Scan the QR Code available on the leaflet of the COLLISION bracelet. You will be redirected on a page to unlock your NFT.
    2/ An NFT serial number will be required in order to unlock your NFT. This key can be found on the purchase invoice: “NFT Serial key (Activation of the NFT(s) upon delivery of the order)”.
    3/ Please note that the NFT will only be transferable on your MAIAR account 30 days after its activation. After this time, you will be able to obtain your NFT on the MAIAR application by entering your order number, that you can find on the purchase invoice of the COLLISION bracelet. (This step requires the creation of an account on the MAIAR application).